Terms & Conditions

Cancellations and Changes
After you submit your order, it begins to process and you cannot make any online changes to your order. To make any changes or updates such as the billing address, shipping address, item quantities etc or to cancel your unshipped order, please email our customer service department at onceuponaeid@yahoo.com. Once the order have shipped, it cannot be changed or cancelled.

Returning an order
We want you to be happy and satisfied with your Once Upon A Eid purchase. If you wish to return or exchange a purchase please email us at onceuponaeid@yahoo.com. We will make sure to respond to your request in a timely manner and will provide you with a "return code", which you will need to include when you ship back the purchased item/s.
Once you ship back the item/s, please provide us with a tracking number so we know when to expect the shippment.

All products purchased through Once Upon A Eid must be returned within 15 days from the delivery date for a refund, exchange or a store credit.

Returned products must be:
» in their original packaging, unopened
» returned via the mail service of your choice, with tracking

Refunds do not include shipping costs.


Disclaimer
Once Upon A Eid is a reseller and do not claim ownership of any of the products carried on this website unless its stated otherwise. All products designed by Once Upon A Eid will be noted in the description of the product(s).
Copy rights of Once Upon A Eid designs and images are reserved.